This textbook introduces the reader to what being an outstanding communicator is all about. Understanding what effective communications actually are, how information is processed by your brain, how to get your point across in a concise and effective manner, how to build effortless rapport and much more besides.
Contents
Preface
1. Introduction – Effective Communication Skills
1.1 The Importance of Communication
1.2 What Is Communication?
1.3 What Are Communication Skills?
1.4 The Communication Process
1.4.1 Source
1.4.2 Message
1.4.3 Encoding
1.4.4 Channel
1.4.5 Decoding
1.4.6 Receiver
1.4.7 Feedback
1.4.8 Context
2. Perspectives in Communication
2.1 Introduction
2.2 Visual Perception
2.3 Language
2.4 Other Factors Affecting Our Perspective
2.4.1 Past Experiences
2.4.2 Prejudices
2.4.3 Feelings
2.4.4 Environment
3. Elements of Communication
3.1 Introduction
3.2 Face to Face Communication
3.2.1 Tone of Voice
3.2.2 Body Language
3.2.3 Verbal Communication
3.3 Physical Communication
4. Communication Styles
4.1 Introduction
4.2 The Communication Styles Matrix
4.2.1 Direct Communication Style
4.2.2 Spirited Communication Style
4.2.3 Systematic Communication Style
4.2.4 Considerate Communication Style
4.3 Examples of Communication for Each Style
4.3.1 Direct Style
4.3.2 Spirited Style
4.3.3 Systematic Style
4.3.4 Considerate Style
5. Basic Listening Skills
5.1 Introduction
5.2 Self-Awareness
5.3 Active Listening
5.3 Becoming an Active Listener
5.4 Listening in Difficult Situations
6. Effective Written Communication
6.1 Introduction
6.2 When and When Not to Use Written Communication
6.2.1 Complexity of the Topic
6.2.2 Amount of ‘Discussion’ Required
6.2.3 Shades of Meaning
6.2.4 Formal Communication
6.3 Writing Effectively
6.3.1 Subject Lines
6.3.2 Put the Main Point First
6.3.3 Know Your Audience
6.3.4 Organization of the Message
7. Resources
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